Refund policy

Last updated: October 18, 2026

Founding edition preorders
Founding edition kits are sold as preorders. Your card is charged when you place your order.

You can cancel any time before your kit ships for a full refund. Just reply to your order confirmation or email hello@thefamilydabba.com.

If we are unable to produce the founding edition, we will cancel your order and refund you in full, automatically. You do not need to ask.

If the estimated ship date changes, we will email you with the new date, and you can choose a full refund instead.

Returns
You can return your kit within 14 days of delivery for a full refund of the product price.

Items must be returned unused, with no pages filled in or written on, and in their original packaging. We may reduce your refund if an item has been used, damaged, or handled more than necessary.

How to start a return
Contact us at hello@thefamilydabba.com with your order number before returning an item. We will reply with return instructions. Items sent back without contacting us first may not be accepted.

Return shipping is paid by the customer for change of mind returns. We cover return shipping if your kit arrived damaged or we sent the wrong item.

Damages and issues
Please inspect your order when you receive it. If an item is defective or damaged, or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including shipping.

Exceptions and non-returnable items
Kits with pages filled in or written on cannot be returned unless they arrived damaged or defective.

Digital copy
Every kit includes a personal digital copy. If you return your kit, access to the digital copy ends.

Exchanges
Contact us about exchange options, for example switching between the printed kit and the heirloom box, before returning your item.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method. Your bank or payment provider may need up to 10 business days to process and post the refund. If you do not see your refund within that time, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact
To cancel a preorder, start a return, ask about an exchange or report a damaged item, email hello@thefamilydabba.com. A real person reads every message.